Frequently Asked Questions
Everything you need to know about your Helinox Canada experience.
Where does Helinox Canada ship?
We currently offer shipping to all provinces and territories across Canada. Standard and express shipping options are available at checkout.
What is your return policy?
We accept returns on unused products in their original packaging within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do Helinox products come with a warranty?
Yes, all Helinox products are backed by a 5-year manufacturer's warranty against defects in materials and workmanship to ensure your gear lasts for years of adventure.
How do I clean and maintain my Helinox gear?
For frames, wipe down with a damp cloth and dry thoroughly. For fabric seats and cots, hand wash with warm water and mild detergent, then air dry completely before storage.
Are there weight limits for the chairs and cots?
Each product has a specific weight capacity ranging from 265 lbs to 320 lbs or more. Please refer to the specific product page specifications to ensure the gear meets your requirements.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please contact our customer support team within one hour of placement.